Privacy Policy

At glass + lens, we firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. Therefore, we have created this Privacy Policy in order to demonstrate our firm commitment to your privacy.

This Privacy Policy discloses our practices regarding information collection and usage solely for the website This Privacy Policy does not apply to any other websites or services, unless it appears on such website or service.

By accessing or using the site, you signify your agreement to be bound by our Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY NOT ACCESS OR OTHERWISE USE OUR SITE.

Personally Identifiable Information That We Collect

We do not collect personally identifiable information from you unless you voluntarily provide it to us, such as by signing up to receive newsletters, registering for an account, filling out a survey or questionnaire, submitting an order for products or services (an “Order”) or otherwise choosing to share your personally identifiable information with us. You may be required to submit certain personally identifiable information when you register for an account on the site. The personally identifiable information which you may provide to us could include your name, email address, physical address, telephone number, credit card number, date of birth, and other personal information.

What Non-Personal Information Does glass + lens Collect About Me?

When you visit the website, we may automatically collect non-personally identifiable information from you, such as your Internet service provider's host address, the web page from which you came, web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the Service and a record of your activity on our website, and may aggregate any information collected in a manner which does not identify any individual (“Aggregate Information”). Aggregate Information obtained in connection with the website may be intermingled with and used by us in conjunction with information obtained through sources other than the Website, including both offline and online sources. Aggregate Information may be shared by us with third parties for our internal marketing, advertising or other purposes, including analysis of the website for purposes of improving its shopping environment.

We also collect the information you provide to us when you register for "My Account" or contact us (for example via email).

How Do You Use My Information?

The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings or telephone calls from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings or telephone calls from us, please contact us.

We periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please contact us, or click the "unsubscribe" link on any promotional email you receive from us.

In some instances, we use third party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. These companies are contractually-restricted from using your information in any manner other than in helping us to provide you with the products and services available from glass + lens. Additionally, we will never sell your information to any third party not affiliated with glass + lens without your consent except in connection with the sale or merger of glass + lens or the division responsible for such services.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

*Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.


What are "cookies" and how does glass + lens use them? A "cookie" is a small data file that is sent by a website to reside on your computer’s hard drive and/or temporarily in your computer’s memory blocks. At glass + lens, we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, items added to your shopping bag, user-specific information on pages accessed, and previous visits to our website. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our website; record past activity at our website; or, customize Web page content. Your information is stored in a safe and secure database.

We recognize that you have a choice to refuse cookies. However, by choosing to accept an glass + lens cookie you allow us to maintain the preferences stored in your glass + lens "My Account" and process your order. If you choose not to accept the cookie, purchasing is not possible on the glass + lens website.

If you are shopping glass + lens and are having difficulty adding product to your Cart or completing your order, please check your privacy settings in your browser. If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify, including

How Can I Update Or Access My Information?

We provide you access to the following information if you send us an email, call us or write to us:

  • Financial information (such as credit card account information)
  • Unique identifier information (customer number or password)
  • Transaction information (dates on which you made purchases, amounts and types of purchases)
  • Contact information (name, address, phone number)
  • We evaluate each request and will reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested.


How Do I Know My Information Is Secure?

We have appropriate, commercially reasonable security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the website is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. Although we use commercially reasonable efforts to protect the security of your personal information and our system, due to the inherent open nature of the Internet, no transmission via the Internet can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Website. Therefore, you assume that risk by using the Website.

How Do I Know My Order Went Through?

Once you place your order online, you will receive a confirmation email along with a tracking number. Depending on which shipping method you select, you will be able to track your order online to ensure that it arrives on time.

Children'S Policy

glass + lens does not knowingly seek to solicit information from anyone under the age of thirteen (a "Child"). If a Child submits information to us and we know that the person submitting the information is a Child, we will not use it for any purpose. We will use all reasonable efforts to delete the information as soon as we discover it and we will not disclose it to third parties.

Your Acceptance Of These Terms

Use of the Website is governed by, and subject to, the Terms of Use. This Privacy Policy is incorporated into such terms. By using or accessing the Website, you signify your agreement to be bound by these provisions. If you do not agree to these terms, please do not use or access our Website.

United States Of America

Our servers are maintained in the United States of America. By using the Website, you freely and specifically give us your consent to export your personal information to the USA and to store and use it in the USA as specified in this Privacy Policy. You understand that data stored in the USA may be subject to lawful requests by the courts or law enforcement authorities in the USA.

Contact Information

Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns. Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us. You may contact us via telephone at (844) 889-7277 or via email at

Unsubscribe From glass + lens

If for any reason you would like to be taken off the email list that notifies you of upcoming events, offers and sales, simply click the unsubscribe link provided at the bottom of every email we send or send an email to with UNSUBSCRIBE in the subject line.

Changes To This Privacy Policy Statement

From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Statement. If our information practices change at some time in the future we will post the policy changes on the privacy page of our website to notify you of these changes. You should check our website periodically for more information on how we use the data we collect. If there is a material change in the manner we use data that we collect, we will update this Privacy Statement to reflect these changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications and your continued use of the Website following the posting of any changes to this Privacy Policy means you accept and consent to such changes.

Effective Date:
This Privacy Policy was last updated on February 12, 2018.